Frequently Asked Questions.
What types of diamonds and gemstones do you offer?
At Muddra Gems & Jewelry, we offer a wide selection of diamonds and gemstones, including natural diamonds, lab-grown diamonds, colored gemstones, and precious metals. Our collection ranges from classic white diamonds to unique colored diamonds and rare gemstones, each carefully selected for quality and brilliance.
Are your diamonds certified?
Yes, all our diamonds come with a certification from reputable gemological laboratories such as GIA, IGI, or AGS. These certifications provide detailed information about the diamond’s cut, color, clarity, and carat weight, ensuring authenticity and quality.
Can I customize a piece of jewelry?
Absolutely! We offer customization services to create a piece that is uniquely yours. You can choose the design, metal, and gemstones, and our skilled artisans will bring your vision to life. Contact us to discuss your ideas and get a personalized quote.
How do I determine my ring size?
You can use our online ring size guide or visit our store for a professional fitting. If you’re purchasing a ring as a surprise, you can bring in a ring that fits the intended finger, and we’ll help determine the size.
How do you ensure the quality of your diamonds and gemstones?
At Muddra Gems & Jewelry, we are committed to providing the highest quality diamonds and gemstones. Our experts meticulously inspect each stone for exceptional cut, clarity, color, and carat weight. We partner with trusted suppliers who adhere to rigorous quality standards, ensuring that every piece in our collection is truly exquisite.
Can I visit your showroom to view the collection in person?
Yes, we welcome you to visit our showroom to explore our exquisite collection in person. Our knowledgeable staff will be delighted to assist you and provide a personalized shopping experience. Please check our website for showroom hours and location details.
How do I care for my diamond jewelry?
To keep your diamond jewelry looking its best, clean it regularly using a soft brush and mild soapy water. Avoid harsh chemicals and extreme temperatures. Store your jewelry in a soft pouch or a separate compartment to prevent scratches. For a professional cleaning, bring your jewelry to us for periodic maintenance.
What is your return and exchange policy?
Due to the unique and high-value nature of our products, we do not offer returns or exchanges. We encourage you to thoroughly review your purchase before finalizing it. Our team is here to assist you in making an informed decision to ensure your complete satisfaction.
Do you offer financing options?
We currently do not offer financing or EMI options. However, we are committed to providing high-quality jewelry at competitive prices. Our team is happy to assist you in choosing the perfect piece within your budget.
Do you ship internationally?
Yes, we offer international shipping to most countries. Shipping charges and delivery times vary based on your location. Please visit our shipping information page for more details or contact our customer service team for assistance.
Do you offer repair and maintenance services for jewelry?
Yes, we offer comprehensive repair and maintenance services to keep your jewelry in pristine condition. Whether you need resizing, cleaning, or more extensive repairs, our skilled craftsmen are here to help. Please contact us to schedule an appointment or for more information about our services.
How can I stay updated on new arrivals and promotions?
To stay informed about our latest collections and exclusive promotions, sign up for our newsletter on our website. You can also follow us on social media platforms for updates, behind-the-scenes insights, and special offers.