At Muddra Gems and Jewelry, we value your privacy and are committed to protecting your personal information. This policy outlines how we collect, use, and share your data.

INFORMATION WE COLLECT

• Personal Identification and Contact Information: This includes your name, address, phone number, and email address, which you may provide when signing up for an account, participating in events, making a purchase, filling out suggestion forms, requesting custom orders, scheduling virtual appointments, tracking orders, or filling out any forms on our website.
• Payment Information: This includes credit card numbers, bank account details, PayPal account numbers, or other payment information necessary for transactions.
• Demographic Information: This includes your gender and birthday.
• Voice Recordings: When you contact our customer support, your call may be recorded.
• Preferences and Interests: Information you share with our client advisors during interactions, including preferences regarding our collections, your size, lifestyle, or basic family information.
• Health Information: Information about any adverse reactions to jewelry metals.
• Public Submissions: Information you submit or post publicly, such as product reviews on our social media pages or websites.
• Browsing Information: Data about the browser you use and your browsing habits whenever you visit our website.
• Indirect Data Collection: Information collected indirectly through tracking tools like browser cookies or from third parties, such as social media platforms.

HOW WE USE YOUR PERSONAL INFORMATION

• Understanding Your Interests: We use your information to improve our website and services, personalize your experience, and tailor our marketing operations to your preferences.
• Providing Services: Your information helps us process purchases, respond to inquiries, and address complaints. It also enables us to communicate with you about your account and our relationship.
• Security: We use your information to protect our business, customers, employees, and website from fraud, theft, or other misconduct.
• Legal Compliance: We use your information to comply with legal obligations as a jewelry manufacturer, such as addressing potential adverse reactions to our products.
• Anti-Counterfeiting: We monitor purchase quantities and frequencies to combat counterfeiting and unauthorized resale of our products.
• Marketing: With your consent, we use your information to inform you about new products and special offers.
• Analytics: We use your information for analytics, such as monitoring our brand’s reputation and evaluating the success of our campaigns and events.
• Record Keeping: Your information helps us maintain business records for legal, administrative, and auditing purposes.

SHARING YOUR PERSONAL INFORMATION

• Service Providers and Agents: We share information with service providers and agents who perform services on our behalf, such as email vendors.
• Payment Providers: Information is shared with banks or other companies that process payments.
• Business Partners: With your consent, we may share information with partners who co-sponsor events or promotions with us.
• Corporate Restructuring: In the event of a corporate restructuring, merger, or asset sale, your information may be shared with the involved third party.
• Legal Obligations: We share information when required by law or necessary to comply with legal processes.

COOKIES AND TOOLS

We use cookies to collect necessary information for safe browsing and other automated functions on your device. Cookies are text files stored on your hard drive that help us verify your device and ensure the proper functioning of our site.

• Functional Cookies: These cookies facilitate your browsing, such as saving login details and cart information.
• Behavioral Cookies: These cookies collect information on your browsing behavior to help us improve our website and services.
• Analytics Cookies: These cookies measure site activity and the most visited pages to enhance your browsing experience.
• Security Cookies: These cookies ensure secure transactions during payments.
• Third-Party Cookies: Cookies from third-party service providers like Google Analytics help us understand browsing behavior and improve our services. We recommend reviewing their privacy policies for more information.

ACCEPTANCE OF COOKIES

The use of cookies on your device depends on your preferences. You can modify or delete cookies at any time through your browser settings. Note that rejecting or deleting cookies may limit your access to certain website features.

ABOUT US

Muddra Gems and Jewelry isn’t just a jewelry store; it’s a haven for exquisite designs, expert craftsmanship, and exceptional value. Our dedicated team pours its heart into every detail, ensuring your experience sparkles as much as our gems.

Client Testimonials: “Muddra Gems and Jewelry is the missing piece that makes your special moment unforgettable.”

For more information, please visit our website: Muddra Diamond Jewellery.