Thank you for choosing Muddra Gems and Jewelry for your diamond purchase. Please read the following shipping policy carefully to understand how we process and deliver your orders.

Order Processing Time

All orders are processed within 7 business days (excluding weekends and holidays) after receiving full payment and necessary order information.

Shipping Methods

• Standard Shipping: Typically takes 15 business days for delivery.
• Expedited Shipping: Ensures faster delivery, taking approximately 15 business days.

Shipping Costs

Shipping costs are calculated based on the weight of your order and the selected shipping method. You can view the shipping costs during the checkout process.

International Shipping

We offer international shipping to select countries. International shipping fees and delivery times vary based on the destination.

Shipment Confirmation and Order Tracking

Once your order has been processed and shipped, you will receive a shipment confirmation email with the tracking number. The tracking information will be updated within 6 hours after the order has been shipped.

Customs, Duties, and Taxes

Customers are responsible for any customs, duties, or taxes imposed by their country’s regulations. Please check with your local customs office for more information on potential charges.

Lost or Stolen Packages

Muddra Gems and Jewelry is not responsible for lost or stolen packages. Please ensure that the shipping address provided during checkout is accurate and secure.

Shipping Delays

While we strive to deliver your order within the estimated time frame, unforeseen circumstances such as weather conditions, customs delays, or other external factors may cause delays. Muddra Gems and Jewelry is not liable for shipping delays beyond our control.

Returns Due to Shipping Issues

If your order is returned to us due to an incorrect address provided by the customer, refusal to pay customs duties, or any other shipping-related issue, the customer is responsible for the reshipment costs.

Contact Information

If you have any questions about our shipping policy, please contact us at support@muddradiamondjewellery.com or via Whatsapp.

Thank you for choosing Muddra Gems and Jewelry for your diamond purchase. We appreciate your trust and business.

Muddra Gems and Jewelry

India Office: U-46 1st Floor, Someshwara Square, Vesu, Surat 395007

Email: support@muddradiamondjewellery.com

Chat Support: +91 9879086866